Step 1 — Figure out who towed it
- Parked on a street and it's gone? It may have been towed at the city's direction (violations, blocking, accidents) — contact the Fayetteville Police Department's non-emergency line and they can tell you if the city ordered the tow and where the vehicle went.
- Parked in a private lot — apartment complex, shopping center, business? That's a private-property tow. Look for the required signage at the lot entrance: North Carolina law requires posted signs warning that unauthorized vehicles will be towed, and those signs list the towing company and its phone number. That company has your car.
- After an accident? The responding officer's report lists which rotation company towed it and to which storage yard.
Step 2 — Before you drive over
Call the storage yard first and ask three questions: the total to release the vehicle today (fees grow daily), what payment they accept (some yards are cash-only — ask so you only make one trip), and their release hours. Bring your ID and proof of ownership or registration.
Step 3 — Know your rights in North Carolina
- Private lots must have posted towing signage to tow unauthorized vehicles. No proper signs is a genuine dispute path.
- You're entitled to know the itemized charges — tow fee, daily storage, any gate or after-hours fees.
- Your personal belongings: yards generally must let you retrieve essential personal items from the vehicle even before you can pay the full release.
- If you believe a tow was improper, document everything — photos of where you parked, the signage or lack of it, receipts — and you can dispute through the magistrate's small-claims process.
The honest disclosure: J & P does towing and recovery — but this page exists because half the calls we get after someone's car disappears aren't jobs, they're panicked people who need directions. If we towed it, we'll tell you exactly what it costs and when you can get it. If we didn't, we'll help you figure out who did. (910) 971-2337, 7 AM–11 PM.